Refund policy

Refund & Return Policy

Last updated: August 12, 2026

Thank you for shopping with Bhoosha. Because our products are made to order specifically for each customer, we have a limited return and refund policy.

Please read the following policy carefully before placing your order.

1. Made-to-Order Products

Bhoosha products are made to order after you place your purchase. This means that each item is specifically produced for you rather than being taken from existing inventory.

For this reason, we generally do not accept returns or exchanges simply because you changed your mind, ordered the wrong size or color, or no longer want the product.

Please carefully review the product description and size chart before placing your order.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

You may be eligible for a free replacement or refund if:

  • You received a damaged product.

  • The product has a manufacturing defect.

  • The printed design is significantly incorrect or defective.

  • You received the wrong product.

  • You received the wrong size or product due to an error during fulfillment.

  • Your order contains another significant production-related issue.

Reporting timeframe

Product-related issues must generally be reported within 7 days of delivery.

To help us investigate the issue, please provide:

  • Your order number.

  • A clear description of the problem.

  • Clear photographs showing the issue.

  • Photographs of the product and its packaging when relevant.

If multiple products with the same design are affected, we may request an additional photograph or video showing all affected products together.

Our team will review your request and determine the most appropriate resolution.

3. Returns Are Generally Not Required for Defective Products

If your claim is approved, you will generally not be required to return a defective or incorrectly produced item.

Depending on the circumstances, Bhoosha may provide:

  • A replacement product at no additional cost; or

  • A refund of the eligible purchase amount.

The resolution will depend on the nature of the issue and the circumstances of the order.

4. Wrong Size or Color

Please check the size chart and product information carefully before ordering.

If you receive the size and color you selected but later decide that you would prefer another size or color, we generally cannot offer a refund, return, or exchange.

Because our products are made specifically after an order is placed, we cannot normally resell returned items.

If you are unsure about sizing, please contact us before placing your order.

5. Change of Mind

We generally do not accept returns or provide refunds when:

  • You change your mind after ordering.

  • You no longer want the product.

  • You ordered the wrong size.

  • You selected the wrong color.

  • You ordered the wrong product.

  • You purchased the product as a gift and no longer need it.

This policy exists because our products are produced specifically for each order.

6. Minor Product Variations

Some variations can naturally occur during the manufacturing or printing process and do not necessarily indicate a defect.

Embroidery

For embroidered products, minor variations may occur, including:

  • Slight differences in stitch density or texture.

  • Minor differences in embroidery appearance between products.

  • Visibility or texture of embroidery backing on the inside of a garment.

  • Simplification of very small details, text, or gradients during embroidery digitization.

These normal characteristics generally do not qualify for a replacement or refund.

Direct-to-Garment (DTG) Printing

New DTG-printed garments may occasionally have:

  • A faint manufacturing or printing odor.

  • Temporary visible pre-treatment residue, particularly on light-colored garments.

These characteristics generally disappear after the first wash.

For best results, we recommend washing garments according to the care instructions provided with the product, generally using cold water, washing inside out, and drying on low heat when applicable.

7. Printing and Design Quality

A product may not qualify for a replacement or refund if the issue is caused by the slight diffrence in print

We carefully prepare our designs for production, but printing on physical materials can naturally differ somewhat from how a design appears on a digital screen.

8. Lost Packages

If your order appears to be lost in transit, please contact us.

Before contacting us, please:

  1. Check the tracking information provided for your order.

  2. Verify that the shipping address entered during checkout was correct.

  3. Check with your household members, neighbors, building reception, or other applicable delivery locations.

  4. Contact your local postal service or delivery carrier if the tracking information indicates that the package may be held for pickup.

If the package cannot be located, we will investigate the shipment with our fulfillment and shipping partners.

If the shipment is determined to be lost and the order qualifies under our fulfillment provider's policies, we may provide a replacement or refund, depending on the circumstances.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, Bhoosha may be unable to provide a free replacement or refund.

If the package is returned to our fulfillment provider because of an incorrect or incomplete address, we may offer available options depending on the circumstances.

If you would like the product shipped again, you may be required to pay the applicable reshipping or replacement costs.

10. Returned Packages Due to Failed Delivery

If a package is returned because delivery was unsuccessful, the reason for the failed delivery may be reviewed.

Depending on the circumstances, Bhoosha may offer:

  • A replacement shipment, potentially subject to additional shipping costs;

  • A partial refund; or

  • Another appropriate solution.

A new shipment may be subject to standard production and shipping times.

11. Order Cancellation

Because our products are made to order, orders may enter production shortly after they are placed.

If you need to cancel or change an order, please contact us as soon as possible after placing your order.

Once an order has entered production, we may be unable to cancel or modify it.

If an order can no longer be cancelled because production has started, it will be subject to this Refund & Return Policy.

12. How to Request a Refund or Replacement

To request assistance with an order, please contact us through our customer support channel and include:

Order number:
Customer name:
Email used for the order:
Description of the issue:
Photos/videos of the issue, if applicable:

Please provide enough information for us to properly investigate your claim.

We will review your request and notify you of the outcome.

13. Refund Processing

If your refund is approved, the refund will generally be issued to the original payment method used to place the order.

The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Once Bhoosha has processed the refund, additional processing time may be required by your payment provider.

14. No Refund for Customer Preference

Unless otherwise required by applicable law, Bhoosha does not provide refunds or replacements for products that were correctly produced and delivered but are unsuitable because of:

  • Wrong size selected by the customer.

  • Wrong color selected by the customer.

  • Change of mind.

  • Personal preference.

  • Minor variations inherent to the printing or manufacturing process.

  • Failure to follow product care instructions.

15. Our Commitment to You

We want you to be happy with your Bhoosha purchase.

If something goes wrong with your order because of a manufacturing, fulfillment, or shipping issue, please contact us. We will review the situation and work to provide a fair solution.

Our goal is to make your shopping experience simple, transparent, and reliable.

16. Contact Us

If you have questions about this Refund & Return Policy or need assistance with an order, please contact Bhoosha through the customer support information provided on our website.

Bhoosha
Customer Support: feelie0702@gmail.com

Important: This policy is intended for use as a customer-facing store policy and should be reviewed for compliance with the consumer-protection and e-commerce laws applicable to the countries where you sell.